Terms of sale

1. Who we are

These terms apply when you buy from this website. The seller is Illuminated Innovations (Pty) Ltd, trading as Lieverd.

2. Products and price

We sell jewellery listed on this website. Prices shown on each product page are in South African Rand. We are not registered for VAT, so no VAT is added. Shipping is separate from your jewellery total: Courier Guy Locker to Locker R59 or Locker to Door R79, for addresses in South Africa only.

3. Orders and payment

You place an order by completing checkout and paying through Paystack. We accept the order when Paystack confirms the payment. Until then, stock is held for a short time and may be released if payment is not completed.

Card details are collected and processed by Paystack. We do not store your full card number.

4. Delivery

We deliver anywhere in South Africa with The Courier Guy. Shipping fees are separate from your jewellery total: Locker to Locker R59 or Locker to Door R79. Typical delivery is 3 to 5 business days after payment is confirmed. Times can vary with the courier and your location. Risk in the goods passes to you when they are delivered to the address you gave us.

5. Returns and refunds

No refunds for change of mind. We do not accept returns, exchanges, or refunds because you changed your mind, ordered the wrong quantity, or no longer want the product.

That does not take away rights the law gives you:

• If the product is defective or not as described, you are entitled to a repair, replacement, or refund as required by the Consumer Protection Act (section 56). This implied warranty lasts 6 months from delivery.
• If you are a consumer buying by electronic transaction, you may cancel within 7 days of receiving the goods under the Electronic Communications and Transactions Act (section 44), unless an exception applies (for example, goods you have opened or used).

To raise a defect or cooling-off cancellation, email orders@lieverdjewellery.co.za with your order number and photos if the product is damaged. We will tell you how to return it. Unless the law says otherwise, you cover the cost of sending it back.

6. Liability

To the extent the law allows, our total liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these terms excludes liability that cannot be excluded under South African law, including for death or personal injury caused by our negligence, or for fraud.

7. Contact

Questions about an order: orders@lieverdjewellery.co.za. Everything else: hello@lieverdjewellery.co.za. Our privacy policy explains how we use your information.

These terms are governed by the laws of South Africa.